La comunicación como estrategia de la seguridad del paciente en los servicios de salud

Abstract

To guarantee reliable and safe care, in order to avoid failures or situations that cause harm to patients, it is considered to standardize assertive communication mechanisms that constitute a fundamental point for a correct understanding of the situation in which the patient finds himself, and likewise determine the steps to follow, complying with the established protocols, never ceasing to verify and monitor redundant mechanisms between the different actors involved during the procedures and in the evolution of the patient. In other words, a Health Care system is safe when there is the responsible participation of the various individuals involved in each of the services provided. When an adverse event occurs, the patient suffers harm and the health professional is often identified as guilty, without stopping to analyze that there has been no intention to harm or the chain of health care processes in such situations. Communication in Patient Safety implies a permanent proactive evaluation of the different risks associated with health care to implement the necessary safety barriers for each type of procedure that the patient requires.